As part of each update, we must first dive into the designer mode to determine how the development particulars (classes, naming, sections, etc) we're initially developed, as every Webflow developer builds slightly differently. We have to dig deep and do some research prior to just developing to understand the nuances of your existing site.

Then we move into the development work.

No, we only use your existing components and design features in your current Webflow project or template you have bought.

If you're looking for a custom design or complete refresh — let's talk. Our sister company KHULA™
can help with this.

No, you cannot bank or add up unused hours each month. If the hours are not used, they will not carry over. So submit regular tickets to keep your site updated and get the most value from your bundle.

You can submit as many tickets as you want — they will sit in a queue in our system. We will only action one ticket at a time thus each ticket will work in sequence of priority. When you submit a ticket you can set the priority of the ticket so our dev team know which ticket to work on next.

Yes, even on the small bundle option we can cover advanced development however, more hours will probably be needed thus we recommend starting on a higher bundle plan to ensure we have enough hours for those complex tasks and updates.

You can easily submit a ticket through our online form. Upload image files, word documents, PDFs, etc. The form will go straight into our system, where our dev team will pick up the ticket and start working through it immediately. 

We will also provide access to an online tool whereby you can easily add comments directly live on your website, making it easy to pinpoint precisely where you need the update done — making it easy for you while streamlining our communication process.

48 to 72 hours, depending on how extensive and complex the task is. We will inform you beforehand if a specific update requires more time and hours. 

We don't want you to pay for something you're not using entirely. You can login here to manage your subscription and bundle. Or just email us, and we can arrange to change you to a smaller bundle. 

That's okay. You can pause your subscription when finished and return when you have additional development needs or updates based on your chosen bundle.

Of course, you can, and we would love to be an extension of your service and business. You can complete our partnership inquiry form below to ensure we give you a unique discount code before signing up for one of our bundles.

This depends on how the UI boards have been designed in Figma and if they are all 100% fully complete with the actual web copy, images, styleguide, comments for interactions, etc.

So you can email us your Figma file and we'll take a look and let you know if you can sign up. The only bundle we will allow for this type of request is our 20 hour bundle above due to the extent of work involved.